Replacement
Replacement schedule
MONDAY-FRIDAY - From 21:00 to 01:00 working hours of replacement
SAT - WED - FRI - 20:00 to 03:00 replacement working hours
What do I need to get a replacement?
- It is obligatory to have a video, according to clause 1.3 of the Agreement. The replacement of goods without video recording is not carried out.
- IMPORTANT! The video must be recorded from the beginning of payment to the end of the checkout.
- Full screen, including visibility of the "Date" and Start menu.
- The cursor must be visible.
No pauses, delays, freeze frames or other editing shenanigans. - The video must be recorded from the time the item is paid for to the time the data is verified.
- The video is the only proof you have that the data at the time of purchase that the data was actually inoperable at the time of purchase.
How to apply for a replacement account
1. Go to the email you entered when you purchased the item
2. Find the message that came to you with the problematic product"Click Download"
3. Click the button"Write to the seller"
4. Write your problem with the product!
5. If you have any questions, please contact our operator on the websiteVIDEO INSTRUCTION
